Shipping & Returns

Welcome to Raffie & Julia!

All of the jewerly are crafted from natural pearls/ stones, each being a unique creation, showcasing variations in shape and color that add to its individual charm. While we carefully handpick pearls exhibiting the best luster, it is important to note that natural imperfections are inherent to these gems. These unique characteristics are not flaws but rather a testament to the organic beauty and authenticity of baroque pearls. Please embrace these imperfections and allows the true essence of the pendant to shine, celebrating the natural artistry of each pearl. We hope you enjoy wearing them as much as we do making them.

Shipping Policy

Your orders will be dispached in 1~3 days after we receive them. Delivery time may differ depending on where you live, but we use air transportation for all the packages, so normally the transportation will be completed within ~3 weeks.

FREE Shipping for orders over $79, or $6.9 flat shipment cost will be charged per order.

Returns & Refund

We accept returns within 14 daysof receiving your purchase for all products EXCEPT ear accessories due to hygiene reasons. Please contact customerservice@raffieandjulia.com to arrange the returns. The products must be returned in the original packging provided and in unworn and undamaged condition. You will be responsible for sending the package back and the shipping costs, unless your item arrives damaged, we will be resonsible for the shipping costs.

Custom orders are not eligible for returns or refunds due to their persalized nature so please keep in mind that when enquiring for a custom piece.

We are not responsible for lost/ missing packages so please make sure you provide the correct address and details. If you make a mistake on your order, email customerservice@raffieandjulia.com immediately and we’ll do our best to fix your oder if it hasn’t been shipped.